Get in touch

We'd love to be apart of your special event.

Marie Corkill , Owner
Styling, Events & PR
marie@royallab.co.nz   + 64 27 536 4071

North Island Bookings + Enquiries | Courtney Turton
admin@royallab.co.nz +64 22 5925 998

Queenstown Bookings + Enquiries | Courtney Turton
admin@royallab.co.nz +64 22 5925 998

FAQs

Our wishlist is a simple way to plan your event and get a tailored quote.

  • Browse our range and add items to your wishlist as you go
  • Adjust quantities based on your guest numbers
  • Add your event date / venue in the notes section
  • Once you're ready, submit your wishlist as a quote request
  • Our team will review it, check availability, and send you a detailed quote with delivery/collection/cleaning charges added

Note: Your wishlist isn’t a confirmed booking — it’s just the first step to securing your items

No — submitting a wishlist does not secure your items.

Your booking is only confirmed once:

  • Availability has been checked
  • You’ve accepted via the quote link once we’ve sent it through
  • Your deposit has been paid

We offer delivery and collection service to make your event as seamless as possible, based on km rate.

  • We deliver your items before your event 
  • After your event, we return to collect everything (generally a 3 day hire period)

We’ll provide a delivery/collection window closer to your event date so you know exactly when to expect us.

Ideally yes — especially for delivery — so we can ensure everything is received correctly.

If you can’t be there:

  • Let us know in advance
  • Provide clear instructions for a safe drop-off or collection point

You’re welcome to collect & return your hire items directly from/to our showroom instead of a delivery/collection service - either Hamilton (North Island) or Arrowtown (South Island)

  • Orders will be packed and ready for your scheduled pickup time
  • Small handling fee applies

Collection timing will be agreed upon when you book

Typically:

  • Pick up is the day before your event
  • Return is the next working day after your event

We’ll confirm exact times with you to suit your schedule.

A deposit is required to secure your booking.

  • Once you accept your quote via the quote link, we’ll issue a 30% non-refundable deposit invoice to secure your tableware
  • Your items are only secured once the deposit is paid

The remaining balance is due approx one month prior to your event.

Yes — we understand plans can change!

  • You can adjust quantities or items (subject to availability)
  • Let us know as early as possible so we can accommodate your changes
  • No decreases accepted after final invoice has been issued (approx one month prior)

We understand accidents happen.

  • Please let us know as soon as possible
  • Breakages or missing items will incur a replacement fee

No — we take care of the cleaning, care instructions are provided with your delivery

We just ask that:

  • Plates & cutlery are rinsed free of food 
  • Glassware returned upright to boxes empty of liquid
  • Items are returned in the crates/boxes provided