Our wishlist is a simple way to plan your event and get a tailored quote.

• Browse our range and add items to your wishlist as you go
• Adjust quantities based on your guest numbers
• Add your event date / venue in the notes section
• Once you're ready, submit your wishlist as a quote request
• Our team will review it, check availability, and send you a detailed quote with delivery/collection/cleaning charges added

Note: Your wishlist isn’t a confirmed booking — it’s just the first step to securing your items

No — submitting a wishlist does not secure your items.

Your booking is only confirmed once:

• Availability has been checked
• You’ve accepted via the quote link once we’ve sent it through
• Your deposit has been paid

We offer delivery and collection service to make your event as seamless as possible, based on km rate.

• We deliver your items before your event 
• After your event, we return to collect everything (generally a 3 day hire period)

We’ll provide a delivery/collection window closer to your event date so you know exactly when to expect us.

Ideally yes — especially for delivery — so we can ensure everything is received correctly.

If you can’t be there:

• Let us know in advance
• Provide clear instructions for a safe drop-off or collection point

You’re welcome to collect & return your hire items directly from/to our showroom instead of a delivery/collection service - either Hamilton (North Island) or Arrowtown (South Island)

• Orders will be packed and ready for your scheduled pickup time
• Small handling fee applies

Collection timing will be agreed upon when you book

Typically:

• Pick up is the day before your event
• Return is the next working day after your event

We’ll confirm exact times with you to suit your schedule.

A deposit is required to secure your booking.

• Once you accept your quote via the quote link, we’ll issue a 30% non-refundable deposit invoice to secure your tableware
• Your items are only secured once the deposit is paid

The remaining balance is due approx one month prior to your event.

Yes — we understand plans can change!

• You can adjust quantities or items (subject to availability)
• Let us know as early as possible so we can accommodate your changes
• No decreases accepted after final invoice has been issued (approx one month prior)

We understand accidents happen.

• Please let us know as soon as possible
• Breakages or missing items will incur a replacement fee

No — we take care of the cleaning, care instructions are provided with your delivery

We just ask that:

• Plates & cutlery are rinsed free of food 
• Glassware returned upright to boxes empty of liquid
• Items are returned in the crates/boxes provided